How-to videos · Mumbai
How-to video and customer onboarding video production
Most support tickets ask the same dozen questions. A short film answering each of them costs less than the time your team spends replying.
We make how-to and customer onboarding videos in Mumbai, animated or filmed. They show a customer how to set up, use or fix a product, step by step, in a calm voice. We also make tutorial videos and product training videos for help centres.
Animated how-to videos are priced by the length of the film, before GST. A filmed how-to shoot is ₹80,000 for a shoot day with about a minute of edited film.
Our experience
Why how-to videos cut support load
Customers prefer to see the step than read about it. A good film answers the question before they call.
It also helps new customers succeed in the first week, which improves retention.
- Reduces repeat support queries.
- Gets new users to first success faster.
- Works in help centres, emails and WhatsApp.
- Saves training time for support agents.
- Can be translated into customer languages.
0+
Years of hands-on production experience
What it is
What is a how-to or customer onboarding video?
A how-to video shows a customer how to do something, step by step: set up a product, use a feature, fix a common problem. An onboarding video does the same for the first days of a new customer, so they get value quickly.
Most support questions are the same few questions. A short film that answers them once saves your team from answering them again, and helps customers who would rather watch than read.
We make these as screen recordings with voice, animation or filmed demonstrations, whichever shows the steps most clearly.
What we make
How-to videos we make
Animated when software or abstract steps are involved, filmed when hands-on actions matter.
01
1. Getting started
Sign-up, setup and first use.
Have a brief in mind?
Send it over and we come back with ideas and a timeline.
Where it is used
Where how-to and onboarding videos are used
They sit wherever a customer might get stuck.
01
Getting started
A short welcome that takes a new customer to their first success.
02
Feature walkthroughs
One film per feature, so people find the one they need.
03
Troubleshooting
Clear steps for the problems your support team sees most often.
04
Installation guides
Shows the steps for fitting or setting up a product.
05
Help centre and in-product
Films embedded where the question is asked.
- 01Software and SaaS companies. Need to cut support tickets and speed up activation.
- 02Product companies. Need installation and use guides.
- 03Banks and fintech. Need to guide customers through apps and processes.
- 04Healthcare and wellness brands. Need clear instructions for devices and routines.
- 05Customer success teams. Need a consistent first-week experience.
Ready to talk it through?
A 30 minute call is enough to shape the first version.
- 01SaaS and apps. Onboarding and feature use.
- 02Consumer devices. Setup and care.
- 03Financial products. Forms, KYC and claims.
- 04Services with steps. Booking, returns, warranty.
- 05High support volumes. Questions repeat and cost money.
Our process
How we make it, step by step
Nine steps in three phases. You see the script, the first cut and a near-final cut before anything is final.
Pre-production: idea and script · 1 / 3
Discovery call
We ask about your audience, where the how-to video will be shown and who has to approve it.
We agree what the film must say and who it is for.
Have a brief in mind?
Send it over and we come back with ideas and a timeline.
Tools and equipment
Tools and equipment for how-to videos
Animation and screen capture for software, filming for physical products.
01
Screen and animation
Adobe After Effects and Adobe Animate for screens, callouts and animated steps.
02
Filmed demonstrations
Professional cameras, cinema lenses and lighting for physical products and procedures.
03
Voice and captions
Voiceover and on-screen captions, so the film works with or without sound.
What sets us apart
Our USPs (unique selling propositions)
Four things clients tell us they notice when they work with us.
01
1. A script you approve first
Before we make anything, you read the script for your how-to video. Changes at that stage cost almost nothing.
02
2. One team from brief to delivery
The people you speak to on the first call are the people who make the film, so nothing is lost in a handover.
03
3. Written quote, plain pricing
A quote is based on the length and style you choose, with no add-ons you did not ask for. Prices are before GST.
04
4. Honest timelines
You get a delivery date with the quote and a view of work in progress along the way.
Why Frame Makerzzz
What we do for support teams
The best how-to is the one a customer finishes.
01
Questions from your tickets
We start with the top support questions.
02
One task per film
Short and easy to find.
03
Clear narration
Calm voice and on-screen text.
04
Published rates
Animated films are priced by length. Filmed ones are ₹80,000 per shoot day. All before GST.
Why Frame Makerzzz
Why choose Frame Makerzzz for how-to videos
A good how-to film is short, specific and accurate. We write each one around a single task and check every step against your product, so that what customers see on screen is what they see in front of them.
We have been making explainers, 3D technical animation and product films for 16+ years, including a 3D service procedure film for Cummins. One team handles script, animation and voice, which makes it easy to build a whole library in one style.
Client reviews
In their own words.
What brands say after working with us, straight from Google.
Frame Makerzzz is by far the best animation and video production studio I’ve had the pleasure of working with. Their team is incredibly professional, creative, and meticulous at every stage, from …
Frame Makerzzz did a fantastic job. The team was creative, professional and delivered exactly what we wanted. Loved working with them
the team is very professional, one of the best company i have worked with. i hired them for my explainer video and received excellent work from them. really appreciated.
Frame Makerzzz delivers top-notch animations with outstanding creativity and precision. Their attention to detail and storytelling skills make them the perfect choice for any business looking for high-quality …
Frame Makerzzz Media Pvt. Ltd. exceeded my expectations with their 2D animation video services. Their creativity and attention to detail brought our concept to life seamlessly.
Professional, reliable, and highly creative! Frame Makerzzz transformed our vision into an engaging video that exceeded expectations. Highly recommended!
A studio with highly creative and professional team which cater to your requirement effectively. The creative suggestions from the team helped me get the amazing output for my work and timely updates kept me …
Great Job by Deepak and Team! Cultivates a culture of openness in information sharing. Regularly solicits constructive feedback, builds consensus, and asks well thought out and well prepared views for better …
It's been a while associate with them for our animation projects and throughout the time they deliver the exact way. Thanks team 🙏
Excellent work experience with framemakerzzz and team. Ontime delivery, satisfied with the work done. Very nice and easy process to get your work done.
They did excellent work for our recent projects. Recommended 🙌
Very helpful, genuine, great service, amazing with the work, over all a very good experience. Once again thank you Jayant for working on my logo designing and giving me on time
they are very talented, and do the quality work
Awesome 👌
Nice animation work
A creative and professional company with strong expertise in media, animation, and VFX. The team combines technical skills with fresh ideas to deliver visually engaging work.
Working with Frame Makerzzz was an exceptional experience. The team’s professionalism and creative expertise shine through every stage of production.
Had a great experience working with Framemakerzzz and their team! I'm very satisfied with the work delivered. The entire process was smooth, professional, and hassle-free.
I have been using their service recently, and I am fully satisfied with their animation service and social media marketing performance.
Frame Makerzzz have been a great support for us. We opted for animated videos and explainer video services. I would like to rate their professionalism and commitment 10/10.
One of the best animation services that I have ever seen. They are efficient, knows their work and prompt at the same time. One of the best in the market.
Great experience working with team at Frame Makerzzz. Quality was amazing couldn’t expect more in such pocket friendly budget.
We couldn't ask for more. The dedication. The style. The passion they showed in their work. They challenged us back throughout the process, and the result was amazing.
This is highly prfessional efficient and creative team, they are able to deliver quality content in most cost effective way. they definitely have know-how factor in their work.
Excellent service, we hired them for explainer video production. Highly recommend.
Excellent work Done on our product Videos. Great work done by Frane Makerzzz media team.👍
Committed service, guidance. Value for money. Best in the industry. I really appreciate their efforts of each project. Keep it up guys. All the Best
Best video production company we have ever worked with.
Excellent art work... Very creative and they do work on details so much.. Made me feel so good...
Nice experience 👍👍👍👍
Been almost 10 years Since I know Jayant. Talented, hardworking, logical and most importantly honest people. Done multiple projects together and looking forward to many more. Keep up the game. 👍
It was amazing experience working with Frame Makerzzz Media Pvt. Ltd. and got to learn a lot working with the organization.
Animated how-to videos are priced by the length of the film, before GST. A filmed how-to shoot is ₹80,000 for a day, including about a minute of edited film.
Animate software and abstract steps. Film physical tasks where hands and tools are involved.
Between 45 and 120 seconds, one task per film.
Yes. We ask for the top questions and write the series from them.
Yes. We deliver files and, if you want, host links for embedding.
A short film shown to a new customer after sign-up or purchase that gets them to first success quickly. It covers setup, the first task and where to get help.
Our recommendations
How-to video
1 min to 3 min
Explainer video
1 min to 1:30 min
Corporate video
3 min to 5 min
2D animation
1 min to 3 min
Let’s talk
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Connect with us to discuss more
1st Floor, Off No. 007, NG Estate, A-1, Mira Bhayandar Rd, Mumbai · Mon–Sat, 10 AM–7 PM · Sunday closed